Roulis

ReyKay does not have a fixed formal warranty timeline like regular retail brands.
They cover **factory manufacturing defects** (bad stitching, flawed hardware, material flaws) reported shortly after you receive the bag. Reach out quickly with clear photos once you spot production issues, and they will offer repair, partial refund or replacement options.

This coverage **does not apply** to normal daily wear, scratches, stains, or damage caused by improper use after the bag has been used for a long time.

Their well-known guarantee is separate: free reshipment if customs seize your parcel, which is not a product warranty.